Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

Sale items and gift cards are not eligible for return.

Starting a Return

To request a return, please use the Contact Form on our website. Be sure to include your name, order number, and the reason for your return.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned to us without first requesting and receiving return authorization will not be accepted.

If you have any questions about a return, please reach out through the Contact Form on our website.

Exceptions / Non-Returnable Items

Because many of our products are made specifically for you, custom and personalized products are not eligible for return or exchange, unless they arrive damaged, defective, or there was an error with your order.

Certain other types of items cannot be returned, including perishable goods, personal care goods, hazardous materials, flammable liquids, and gases.

Please use the Contact Form on our website if you have questions about whether a specific item is eligible for return.

Damages & Order Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, please contact us through the Contact Form on our website as soon as possible so we can evaluate the issue and work to make it right.

When contacting us about a damaged, defective, or incorrect item, please include your order number and photos showing the issue when possible.

Exchanges

The fastest way to receive a different eligible item is to request a return for the item you have. Once the return is accepted, you can place a separate order for the new item.

Custom and personalized products are not eligible for exchange unless they are damaged, defective, or incorrect due to an error with your order.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through the Contact Form on our website.